Frequently Asked Questions

Yes. All of the diamonds that we use in our jewelry are natural diamonds, formed over millions of years, and ethically sourced for your special jewelry.

Yes. All of our diamonds ethically sourced from reputable suppliers and manufacturers who adhere to the Kimberley Process, which aims to reduce "blood diamonds" in the industry and ensure that the diamonds are conflict-free.

We present the carat total weights (ctw) of our diamonds in fractions within the product name, while also providing decimal representations in the product details. The fractions we utilize adhere to the guidelines set by the Federal Trade Commission for diamonds advertised in fractional form, as well as the best practices followed within the diamond industry. To learn more about our diamond carat total weight (ctw) tolerances, please click here.

We do not provide certification on any jewelry EXCEPT that we do certify the center diamonds in our Ring Designer. All items in Ring Designer will come with a certified center stone from a reputable, independent certification lab, usually GIA or IGI.

Yes. We have thousands of diamonds available for purchase. We also have robust filters to help you find the one that is perfect for you. Search for your perfect diamond here.

Our diamond experts match side stones based on the quality of the center diamond you choose. The product page will usually show the quality of the side diamonds included in the jewelry.

Our jewelry is skillfully crafted using 14K gold or platinum. The majority of our gold pieces are offered in white, yellow, and rose gold color options. On the product page for each item, you can select your preferred metal type and color.

Yes, we do apply rhodium plating to our white metals, such as white gold. The purpose of rhodium plating is to enhance the shine and durability of the metal, resulting in a smooth and glossy finish for the jewelry. This practice is commonly used in the jewelry industry.

Yes, we have a legal obligation under the National Stamping Act to imprint silver and gold jewelry with stamps. We strictly adhere to the stamping guidelines established by the Federal Trade Commission. These stamps are essential as they indicate the metal's quality and our trademark. For instance, if an item is crafted from 14 karat gold, the stamp will display 14K. As for our trademark, most of our jewelry bears the stamp "B" representing Bespoke Jewels. In the case of rings, the stamp is typically located inside the band, on either the right or left side. If the stamp is not immediately visible, we recommend using a magnifier or jeweler's loupe for closer inspection.

A significant number of our engagement rings and wedding bands can be personalized with engravings. If engraving is available for an engagement ring, you will find the option to add it on the product page or during the checkout process. Please note that there may be a nominal fee associated with this service.

At Bespoke Jewels, we understand that a natural diamond is as unique, elegant, and luxurious as the moment it is meant to commemorate. We understand the importance of creating lasting memories. We believe that the diamond jewelry we create together is incredibly special, just like the moments they represent. When you choose Bespoke Jewels, you're not just buying a piece of jewelry, but investing in a cherished memory that will stay with you for a lifetime. Our mission is to help you craft that meaningful moment in your jewelry and remember it forever.

Yes. We display all of our prices in US dollars, including tax and shipping fees.

We collect taxes from customers in accordance with applicable regulations. It's important to note that we do not profit from these taxes, and we remit the collected taxes directly to the respective states as required by law. Any applicable taxes will be accurately calculated and prominently displayed during the checkout process.

We accept all major US credit cards, Paypal, Apple Pay, and Google Pay. For your convenience, we can also accept a Bank Wire Transfer. Or we have financing available through Affirm, with low monthly payments and rates as low as 0% APR.

Yes, we offer financing through Affirm. If qualified, you may qualify for low monthly payments with rates as low as 0% APR*. At checkout, choose Affirm as your payment method, then create an account and answer a few questions. You will be notified immediately if you’ve been approved. All future monthly payments and financing terms will be handled through your Affirm account. *Learn more on our Affirm Financing Page

At this time, we ship to the 50 U.S. states and Canada via FedEx, as well as military APO/FPO addresses via the United States Postal Service (USPS). We intend to accept international orders in the near future, so please check back often.

Depending on the type of item, it will either be categorized as In-Stock or Made-to-Order. In-stock items will be shipped within two (2) business days upon placing your order. On the other hand, Made-to-Order items typically require around two (2) weeks for creation before being shipped to you. To obtain a more precise estimate, please refer to the product detail page after customizing your jewelry. For detailed information about our shipping policies, kindly refer to our Shipping Policies page.

In order to mitigate theft or other issues, our shipping packages do not mention Bespoke Jewels, diamonds, or jewelry anywhere on the box.

We offer FREE FedEx 2Day shipping for all items shipped to United States addresses. FedEx Priority Overnight is available for a small additional charge. For addresses going to domestic or international military bases through APO/FPO, we ship for FREE using USPS Priority Mail. For orders shipping to Canada, we ship via FedEx International, which is a 2 day service, for a $25 flat fee. See our full shipping policies here.

At this time, we do not offer Saturday Delivery. See our full shipping policies here.

We currently ship to the 50 U.S. states and Canada via FedEx. We ship to United States APO/FPO military base addresses via the United States Postal Service. We anticipate adding additional international shipping options in the future. Please check back often.

Once your payment is processed, we are unable to change your order in any way. This includes changes for a different item, metal color, carat weight, ring size, or changes to the billing or shipping address. However, you may cancel made-to-order items up to 24 hours after you place the order.

We offer a complimentary 30-day return policy with FREE return shipping via FedEx, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships for a full refund back to your original payment method. Special orders, including Bespoke custom orders, may be returned for store credit only.

Absolutely. We take pride in the quality of our gemstones and jewelry. We offer a complimentary Lifetime Manufacturing Warranty, ensuring that all our jewelry is free from any manufacturing defects in materials and workmanship upon delivery. Additionally, we guarantee that the optical properties of our gemstones will not fade or cloud over time. For complete details, please refer to our comprehensive policy available for viewing. View our full policy here.

Yes. We offer free ring sizing after your first purchase, and up to one time per year after that. See the details here.

Yes. While diamonds and jewelry are durable, they are not indestructible. If something happens to your jewelry and you need repairs, we’re here to help. Get started with a repair here.

There are multiple ways to find your ring size. Visit our full ring size page here. Or download our Printable Ring Sizer here.

Caring for your diamond jewelry is similar to caring for other fine jewelry pieces. A straightforward approach involves using a small amount of dish soap mixed with warm water. Gently scrub the jewelry using a soft cloth or a toothbrush with soft bristles. Rinse it thoroughly and allow it to dry on a soft cloth. Another option is to utilize an ultrasonic jewelry cleaner. If you require professional cleaning or repairs, please don't hesitate to reach out to us.

Absolutely. We are delighted to assist you with any inquiries regarding your jewelry purchase. You can reach us via phone, email, or chat. Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET). For complete contact information, please refer to our dedicated contact page.